Terms of Service

1. Subject and parties

These Terms govern the use of the basalto platform, offered by GCL SERVICOS DE TECNOLOGIA DA INFORMACAO LTDA (Brazilian CNPJ 44.105.841/0001-39), by Businesses purchasing online scheduling and WhatsApp-based client communication.

By creating an account you represent that you may act for the Business and you agree to these Terms and the Privacy Policy.

2. Plans, pricing and trial

Current plans: Free (1 professional, up to 40 bookings per month, email reminders); Pro at US$19/month (up to 5 professionals); Studio at US$39/month (up to 10 professionals and 100 marketing messages per month, with add-on packs). In Brazil: R$79 and R$179. Yearly billing equals 12 months for the price of 10.

Every new account gets a 14-day trial with all features and no credit card; if you don't subscribe, the account moves to the Free plan with no data loss.

Prices may change with at least 30 days' notice, effective from the following cycle.

3. Cancellation — no fees

You may cancel at any time, with no cancellation fee (sem multa) and no lock-in. Paid access continues until the end of the paid period; the account then moves to the Free plan. No pro-rata refunds for started periods except where required by law.

4. Payments and non-payment

Billing is processed by Stripe. On payment failure we grant a grace period; if unresolved, paid features are suspended and the account may be downgraded to Free.

5. WhatsApp — your own number, coexistence and Meta's rules

The Business connects its OWN WhatsApp number through Meta's official Cloud API. Operation is subject to Meta's policies, limits and availability, outside our control.

In coexistence mode (same number in the app and the API): the WhatsApp Business app must be opened on the phone at least every 14 days, and Meta imposes sending-rate limits.

Using the Platform for bulk messaging, cold outreach or any contact without the recipient's opt-in is FORBIDDEN. Marketing messages go only to consenting clients and within plan quotas. Violations may lead to suspension of sending or of the account.

6. Deposits — the Platform does not hold funds

The deposit feature generates a payment code for the BUSINESS'S OWN account (não custodia — no custody). The Platform never holds, intermediates or processes those funds; payment happens directly between the end client and the Business, which handles verification, refunds and disputes.

7. AI assistant

The assistant replies to clients automatically with technical safeguards and can hand over to a human. Automated replies may contain inaccuracies; end-client service remains the Business's responsibility. The assistant provides no medical guidance.

8. Business responsibilities

The Business is the controller of its end clients' data (Privacy Policy, section 2) and is responsible for the contact base it imports or registers, for its message content and advertised services, and for complying with its industry's rules.

Using the Platform for unlawful activity, storing clinical/health data, or violating third-party rights is prohibited.

9. Intellectual property

The Platform, its brand and software belong to GCL or its licensors. Business data belongs to the Business; each party grants only the licenses needed to operate the service.

10. Availability

We apply best efforts to availability and keep backups, without a guarantee of uninterrupted operation. Third-party dependencies (Meta, Stripe, Google) may affect specific features.

11. Limitation of liability

To the maximum extent permitted by law, our total liability is limited to the amounts actually paid by the Business in the 12 months before the event, excluding lost profits and indirect damages. Nothing here removes rights the law grants that cannot be waived.

12. Termination

We may suspend or terminate accounts violating these Terms, with notice where appropriate. You may close your account at any time; deletion follows the Privacy Policy and export is available before closing.

13. Changes to the Terms

Material changes will be announced at least 30 days in advance. Continued use after they take effect constitutes acceptance; if you disagree, you may cancel without any fee.

14. Governing law and venue

Brazilian law applies. The courts of GCL's seat are elected, without prejudice to consumer-protection venues your local law may mandate.